The campaign has been launched because of the urgent need to increase the rate of RTS meter upgrades across Great Britain before the signal is switched off from 30 June 2025. It is important that RTS customers book their installation as soon as they are contacted by their supplier. All customers should have been contacted by their supplier by the end of 2024.
Failure to act may result in the heating and/or hot water being continually left on or off, or the charging-up happening at the wrong time of day, leading to higher bills.
Customers should be wary of scams and note that their meter replacement comes at no extra cost, so they will not be asked to provide payment details or make any payment when booking an appointment.