Tenant consultation is the process of actively engaging tenants in decisions that affect their homes and communities. It involves gathering feedback, sharing information, and involving tenants in shaping services, policies, and improvements.
For Fyne Homes, tenant consultation strengthens relationships, builds trust, and ensures services reflect real needs. It can lead to better decision-making, improved satisfaction, and more effective use of resources. By listening to tenants, Fyne Homes can identify issues early, enhance community wellbeing, and promote transparency. Ultimately, meaningful consultation empowers tenants, encourages collaboration, and helps create sustainable, high-quality housing services that benefit everyone involved.
Any consultation with tenants will include giving tenants comprehensive information in an accessible format and reasonable time to express views
Consultations 2026 / 27
During 2026 / 27 Fyne Homes will be consulting on several policies. It is important that we get feedback from tenants on these policies to make sure they are doing what they are meant to do for our tenants.
Domestic Abuse Policy
Fyne Homes would like to hear your views on our revised Domestic Abuse Policy. The policy has been developed in line with current legislation and national policy guidance, and your feedback will help ensure it meets the needs of our customers.
It sets out a clear approach to how Fyne Homes will respond to those experiencing abuse and how staff will be supported to deliver safe and trauma-informed services.
We welcome feedback using this form, during the consultation period, which closes on 2nd August 2026.
Anti Social Behaviour Policy
The consultation on our Anti Social Behaviour Policy is now closed. Thank you to all that participated, your time and feedback is appreciated. The feedback will now be taken forward to our committee for consideration. Results and outcomes will be published here soon. Following the Committee meeting last week, the new Complaints Policy has been approved.
Complaints Policy
The Fyne Homes complaints policy was reviewed in line with guidance by the Scottish Public Services Ombudsman (SPSO). The main amendments included the addition of sections covering HOME Argyll complaints and processes relating to representations from Members of Parliament (MPs), Members of the Scottish Parliament (MSPs), and Councillors.
As part of the review process, tenant consultation was undertaken. A total of five responses were received, including two comments. One respondent suggested that section 4.3.1 should explicitly name the landlords referenced in relation to the HOME Argyll partnership. This feedback has been incorporated, and the section has been revised accordingly.
The customer complaint information leaflet was also updated to improve its design and layout.
Following the Committee meeting last week, the new Complaints Policy has been approved.
Our Tenants Rights
Our tenants have a right to be consulted on key Policies and proposals that may have an impact on them.
Section 8.4 of the Scottish Secure Tenancy agreement (SST) that our tenants sign up to states that we will consult our tenants when we propose to make or change:
Policies regarding housing management, repairs and maintenance if the proposal is likely to significantly affect tenants
Proposals for changes in rent and service charges
Proposals for the sale or transfer of our housing to another landlord
Performance standards or targets in relation to housing management repairs and maintenance
Our tenant participation strategy
We will take into account any views that tenants have before making a final decision. Any consultation with tenants will include giving tenants comprehensive information in an accessible format and reasonable time to express views.