Fyne Homes is committed to providing high quality customer services. We value complaints and use information from them to help us improve our services. We are committed to providing the best service possible, but accept that sometimes things can go wrong. If something goes wrong or you are dissatisfied with our services, please tell us.
We a have a robust procedure to ensure that we answer any complaints within a given timescale. If you want more information, you can read our Customer Services Standards and Complaints Handling Policy which can be found in the table below. Please note that with all our publications other formats are avialable on request.
Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy
If you are a customer the best way to make a complaint is using our customer portal . You can also make a complaint by logging your complaint online, in writing to 81 Victoria Street, Rothesay Isle of Bute, PA20 0AP, by emailing postmaster@fynehomes.co.uk , by telephoning 0345 6077117 or in person at any of our offices.
| File Description | File | Size |
|---|---|---|
| Complaints form V6 |  | 150KB |
| Complaints Leaflet V5 | | 139KB |
| Policy C.13 Unacceptable Actions and behaviours V.5 01.24 | | 259KB |
| Policy C.23 Customer Standards V.2 03.25 | | 298KB |
| Policy C.25 Complaints V.6 01.24 | | 484KB |
Dealing With Unreasonable Complaints
Generally, dealing with complaints is a straightforward process, but in a minority of cases:
- people don’t work with us to resolve the issue
- continue to complain about issues that have already been responded to
In these circumstances we reserve the right to refuse to deal with the complaint, or to deal with it under our Unacceptable Actions and Behaviours Policy if, in our view, it is being pursued unreasonably or merits being handled in a different manner to our complaints policy and procedure.