Universal Credit - Updating Your Housing Costs

If you are claiming Universal Credit you will receive a notification on your journal asking you to ‘Confirm your housing costs'

Universal Credit will add a 'Confirm your housing costs' to-do to tenants' online accounts on: • 1 April 2025

Universal Credit will ask tenants to complete the to-do by the end of their current assessment period, to ensure they get the correct housing payment.

Fyne Homes sent you a letter in February 2025 confirming your new rent and service charges, please have this to hand before you log onto your journal.

You will be asked:

• Has your rent changed? - Answer yes

• Have your service charges changed? - Answer yes/no as applicable

• When did your housing costs change? - Answer 1st April 2025

• How much will you be charged for your new rent (excluding service charges)? – Please look at your rent increase letter

• How frequent is your new rent? - Answer monthly

• Do you have any rent free weeks? Answer NO

• How much will you be charged for your new service charges (where applicable)? - Please look at your rent increase letter.

• How frequent is your new service charge - Answer Monthly

You MUST do this online on or as soon possible after the 1st April 2025. If you are a telephone claimant, you must phone 0800 3285644 to update your rent details. Failure to do so may mean you will not receive enough money to cover your rent charge.

If you need any help or assistance or are unsure what your new rent charge is, please contact us on: 03456077117