We will deliver our mission and vision through six strategic objectives, which we will focus our efforts throughout the duration of this plan, including setting out our desired outcomes.
Deliver High Quality, Safe and Energy Efficient Homes
- Invest in our properties through a co-ordinated programme of capital, cyclical and reactive maintenance
- Provide high-quality new build homes that respond directly to strategic housing priorities and the needs of applicants across communities
- Meet national energy efficiency standards and reduce fuel poverty by investing in energy-efficient measures across all new and existing homes.
- promote a safe and well maintained neighbourhood environment
Enhance Customer Experience and Tenant Engagement
- Actively listen to tenants & service users, ensuring their experiences directly shape how we develop, deliver & monitor our services
- Provide personalised advice and support to sustain tenancies
- Meet our statutory duties to prevent homelessness
- Invest in an Environmental Fund and Tenant Welfare Fund
Maintain Financial Stability and reliable Services for Tenants
- Maintain an affordable and sustainable rent structure
- Improve void management to reduce re-let times & minimise rental loss.
- Ensure high-quality and cost effective procurement
- Embed a value for money approach across the Association
Operate Sustainably and Ethically
- Work with industry experts to develop our sustainability plan
- Strengthen sustainability through accurate & comprehensive emissions data capture
- Maximise social value through sustainable community investment
- Build environmental practices into our daily operations.
Support Communities and Tenant/Customer Wellbeing
- Respond to the cost of living crisis and tenant affordability
- Engage with residents on community spaces & neighbourhood initiatives
- Strengthen tenancy sustainability through targeted financial support
- Support digital inclusion and access to services
Embed a Culture of Continous Improvement to Enhance Efficiency & Quality of Delivery
- Strengthen customer insight to drive continuous improvement
- Promote a positive, innovative and feedback driven culture
- Drive efficiency and service excellence
- Strengthen employee capability, accountability and engagement