The Scottish Housing Regulator (SHR) can consider issues raised with them about ‘significant performance failures’. A significant performance failure is something that we do or fail to do that puts the interests of our tenants at risk. This is something that does, or could, affect all of our tenants. If you are affected by a problem like this, you should first report it to us. If you have told us about it but we have not resolved it, you can report it directly to the SHR, the form can be found in the table below. Further information on raising concerns about a significant performance failure can be found at https://www.housingregulator.gov.scot/for-tenants/
The Scottish Housing Regulator’s factsheet on Significant Performance Failures can be found on the SHR factsheet for tenants and service users.
