Scrutiny

Next Steps Programme

Sharon Donahue from the Tenant Infprmation Service (TIS) hosted an online meeting with Fyne Homes staff and tenants to discuss Fyne Homes Tenant Participation next Steps and the Tenant Participation Strategy for the next few years.

This is was an opportunity to reflect on what works for tenants and what changes may be needed to improve the customer experience.

 Thank you to those tenants that took part.

If you wish to be part of our Scrutiny Group then please contact Craig Baxter 0345 6077117 or cbaxter@fynehomes.co.uk

Planned Scrutiny Events 2025/26

We will be conducting two Scrutiny events by the end of March 2026.

These will focus on our Local Letting Initiative and Recharge Policy

If you would like to participate in these scrutiny events please contact Craig Baxter 0345 6077117 or cbaxter@fynehomes.co.uk

Corporate Plan Scrutiny 2024/25

Members of the Scrutiny Group met to scutinise the Corporate Plan. The session was hosted by Craig Baxter, Tenant Participation Officer and also attended by Eilidh MacCallum, Corporate Manager. 

The group discussed various points and the main issue that would be considered by Management and Committee were:-

·         A new more inclusive name for the Plan

·         Reduce the wordiness of the Plan

·         Include aims, progress and results

·         Cut down on acronyms and jargon and explain the meaning of any that remained

·         Include relevant news issues and give reassurance

·         Update design – more visuals, no cartoons

Rental Policy Scrutiny 2024/25

Craig Baxter, Tenant Participation Officer hosted the 2^nd scrutiny meeting of the year focussing on the Rental Policy. Sharon Cole, Business Service Director was in attendance to answer any fiscal questions that were raised.

The Rental Policy was scrutinised and the main change that was proposed was to use CPI and RPI as a guideline for any future rent increases rather than sticking to the previous September’s CPI +1%.

Due to various factors over the previous years including Covid 19, which resulted in a rent freeze, the exceptionally high inflation and cost of living crisis, over the past number of years Fyne Homes have had to come away from the Policy to ensure rents remained affordable to its tenants.

Members of the group felt that the time taken to write out to tenants explaining the reason for deviating from the Policy and the associated cost was not beneficial to tenants.

Rather than tie itself to a volatile financial market this proposed change in the Policy would be presented to management and Committee.

Estate Management Scrutiny

In 2023 / 24, Fyne Homes looked at our Estate Management policy and procedure. 

We looked at what works well and what we can do better so that the conditions in the local envirnoment meets the expectations of our tenants.

The findings are in the report below which was submitted to management

If you would like to participate in any future scrutiny events please contact Craig Baxter 0345 6077117 or cbaxter@fynehomes.co.uk

Settling In Visit Scrutiny 2023/24

Fyne Homes discussed with tenants how Settling In Visits (SIV) are conducted and if they can be improved for the benefit of tenants and staff.

The findings are in the report below which was submitted to management

If you would like to participate in any future scrutiny events please contact Craig Baxter 0345 6077117 or cbaxter@fynehomes.co.uk