Satisfaction Survey

2025 Satisfaction Survey 

Fyne Homes have appointed MI Housing Services, an independent market research and public opinion polling company, to carry out our Tenant and Owner Satisfaction Survey.

MI Housing Services will be conducting the survey over the summer months and your feedback is invaluable to us, and we would greatly appreciate it if you could take a few moments to complete the survey. The questions are designed to meet our regulatory obligations.

Participation in the survey is entirely voluntary and confidential; you are under no obligation participate if you prefer not to.

Staff from MI Housing Services will make contact either by phone, mail or in person. They will carry photographic ID card when conducting this work and you should ask to see this if they visit your property, please note there is no need for them to enter your home to conduct the survey.

 *PRIZE DRAW – CHANCE TO WIN £150 IN VOUCHERS

As a thank you for taking part you will be entered into a prize draw for the chance to win £150* in vouchers of your choice. If you are not contacted as part of the sample but wish to participate, please contact Craig Baxter, Tenant Participation Officer on 0345 6077117.

2023 Results

The 3 yearly Tenant & Owner Satisfaction Surveys took place during January & February 2023. Our thanks go to MI Housing Services who carried out the face to face and telephone surveys, sometimes in horrendous weather.

Bill Dickson from MI Housing Services said “We wish to thank all the tenants, sharing owners and factored owners who participated in the Fyne Homes satisfaction surveys especially those in Kintyre and Mid Argyll who were interviewed face to face on their doorstep in January. The weather was a lot better when interviewing in Cowal and Isle of Bute. We also would like to thank members of staff who assisted us to fulfil our commission from the start, Craig Baxter and at the finish, Hazel Leitch. There was a lot positive feedback from interviewees regarding the helpfulness of all Fyne Homes staff who went out of their way to help them.”

Overall, the survey was conducted with a total of 612 successful interviews from 1,489 tenants and 111 from 236 factored owner occupier addresses across Fyne Homes stock.

The results, whilst slightly down on the 2020 survey indicate that Fyne homes are still performing well and in most cases exceeding the performance of their peers throughout Scotland. However, there are areas where we can improve and management and committee will meet to discuss the best way to focus on these challenges.

Fyne Homes would like to thank those that participated in the survey and for their honest feedback. 

Your Views Matter!