Rechargeable Repairs

There are some repairs which are recharge able to tenants. Tenants who request repairs to be carried out that are not the Association’s responsibility to undertake will routinely be advised that such repairs are the tenant’s responsibility.

Where a tenant asks that the Association instructs the work on his/her behalf and that he/she be invoiced for the work, the Association will try to accommodate such requests.

Where a repair is required to the property due to vandalism, and the vandalism was not caused by the tenant or a member of the tenant’s household, or a visitor, and where the incident has been reported to the police, with the Association being advised by the tenant of the police incident number, the Association will instruct the repair and seek to recover the associated costs through its buildings insurance policy.

Where a repair is required to the property due to vandalism, neglect or carelessness by the tenant or a member of the tenant’s household, or a visitor, the Association may view this as a breach of tenancy and either carry out the repair and invoice the tenant, or require the tenant to make good the damage to an appropriate standard.

Where a repair is likely to be recharged to a tenant, the tenant will be advised of this at the point of reporting the repair, or at the time of inspection of the damage, prior to the remedial work being carried out.

Repairs Rechargeable to Outgoing Tenants

Where possible, when a tenant has given notice of his/her intention to terminate his/her tenancy a pre-termination property inspections will be carried out by the Housing Department. The pre-

termination property inspection gives the Association the opportunity to identify potential rechargeable repairs and to minimise expense to the tenant by advising him/her of repairs required which are his/her responsibility. This practice will also be carried out with respect to mutual exchange. However, in a mutual exchange recharge repairs are not normally raised as the incoming tenant accepts the property in the condition it is in and would sign a disclaimer to that effect.

Upon termination of the tenancy a void inspection survey will be undertaken by the Technical Services Department. The void inspection will enable any rechargeable repairs, which have been carried out after pre-termination inspections, to be identified on the void inspection pro forma and a decision taken on the acceptability of the repair. Any additional repairs that are required will also be noted on the void inspection pro forma.