Warm Home Discount
Payments are made on a first-come, first-served basis, with a limited pot of cash to give out. So you need to apply as soon as possible each year to ensure you don't miss out. Some suppliers are now open for applications, so go quick if you think you're eligible.
Who is eligible?
Eligibility is split into two groups, but only some get the rebate automatically:
If you get the 'guarantee element' of Pension Credit, it should come automatically. To be eligible for the automatic payment, you or your partner will need to receive the 'guarantee credit' element of Pension Credit, and your name (or your partner's) will need to be on your electricity bill before the 'qualifying date' – which for this winter was 24 August 2025. This is known as the 'core group'.
You should get a letter between October and December letting you know when to expect your discount. If you need help, or haven't received your letter by early January, you can call the Warm Home Discount helpline on 0800 030 9322. You must contact the helpline by 27 February 2026.
On certain benefits? You may qualify, but you MUST APPLY. If you don't get the 'guarantee element' of Pension Credit, you can still apply providing you get certain benefits under what's known as the 'broader group' criteria. The following benefits entitle you to apply:
Housing Benefit
Income-related Employment and Support Allowance (ESA)
Income-based Jobseeker's Allowance (JSA)
Income Support
Pension Credit
Universal Credit.
Yet suppliers can choose to offer the discount to more customers based on additional criteria – so it's worth checking directly with your supplier to see if you might be eligible.
Most suppliers now have their application window's open so check with you supplier if you think you may be eligible under the "broader group"