2025 - 26

Annual Performance Review

The Performance Review consultation took place with 9 tenants who are also part of the scrutiny group who provide valuable feedback

A response rate represents 55% of those consulted, which is encouraging for any consultation.

Comments are as follows:-

·I The booklet layout is good to follow.

· I think the new report is much clearer and sets out all areas very well.

· The sharp colours and various topics are all laid out well.

· I think an A4 size booklet would look better for this.

· The length is fine as lots of information needs to be displayed and this is done very well.

· The info graphics are a great way to give people information as it keeps people more interested than it does with just words and pictures.

· One thing I think could be added to an online format is some sort of option to skip to certain info rather than having to scroll through the whole.

· There are parts which need editing down or simply restructured

· Would prefer A4, A5 doubles the number of pages and has a "bulkier" feel.

· I like the new format, seems more vibrant.

· Length is good, all main points included.

· The information is clearer in the new version, previous version was a bit tedious.

· The new presentation has more life about it, feels more real.

· Curious that in both versions it appears that Margo is the only member of the team that doesn't have a surname?

· Maybe smaller mugshots of the directors and a reduction in the font size of the directors’ names.

· There are several photos of recently constructed and well-designed buildings. It would be interesting to have captions saying where they are.

· In general, it looks like there is less lengthy prose than last year. This is probably a good thing, so long as the key points/issues have been covered. There needs to be clear explanatory text otherwise the meanings of the many graphics become hard to interpret and there is a temptation to just skip them. Is there scope to combine some of the graphics or to have a hierarchy of graphics with key points getting more emphasis? Again, with so many graphics, and most of them presented in the same way, it's tempting to skip them. The Complaints Performance presentation shows one alternative approach.

· Most sections provide an outline of problems/issues encountered (either from within the organisation or external issues) and what was done to resolve them. Some sections don’t, e.g. Technical Services. Does this mean there were no issues for that section?

Rental Policy

The annual Rental Policy consultation was sent out to tenants in December 2025.

There were 94 responses to the consultation

· The consultation ran during December 2025 and January 2026 and received 94 responses.

Of these, 55 supported the proposed rent increase, 38 were opposed, and one respondent had no preference. A small number of tenants raised issues unrelated to the rent increase, these were passed to the appropriate departments for action and have since been addressed. All participants who provided feedback were entered into a prize draw. Congratulations to the winner, Ms Taylor from Lochgilphead, who received £50 in Tesco vouchers.

Tenant Participation Strategy

The Scrutiny Group have commenced an exercise to look at the Tenant Participation (TP) Strategy

The group are working with Tenant Information Service (TIS) to ensure that the Strategy is doing what it says and to include areas that they feel would be beneficial

Once the Group and TIS have produced a draft docuent, this will be sent out to tenants for consultation.

Void Management Policy

Void Policy

We completed our scheduled three year review of the Void Management Policy, which sets out how we manage empty properties, ensure they meet our minimum letting standard, and minimise the time homes remain unoccupied. As part of this review, we strengthened the key principles of the void management process and incorporated a section on hard‑to‑let properties. This means a separate Hard to Let Policy is no longer required. This streamlined approach supports greater consistency, reduces duplication, and makes it easier for both staff and tenants to access all relevant information in one place.

During February 2026, we consulted on the revised policy with tenants on the consultation register and also published it on social media to gather wider feedback.

We received 11 responses. All comments were carefully considered and reflected in the final draft.

Abandoned Tenancies Policy

Abandoned Tenancies

In February 2026, the Abandoned Tenancies Policy was issued to all tenants on the consultation register for review. It was also shared via social media to enable wider consultation and feedback.

This Policy was developed in response to the absence of an existing framework for managing abandoned properties. The purpose of the policy is to provide a consistent and lawful approach to identifying, investigating, and formally ending tenancies where a tenant has left without notice, ensuring properties are recovered efficiently and responsibly.

It also sets out the Association’s position in cases where a joint tenant is believed to have abandoned the tenancy and, where justified, confirms that the joint tenant’s interest may be formally ended in accordance with legislative requirements.

We received five responses, which included valuable comments. These were carefully considered, and amendments were made to the policy to reflect the feedback received.

Consultations 2025 - 26