Consultations 2022 - 23

The Tenant Participation Strategy was consulted on and discussed by tenants and staff in September 2022. The event was hosted by Sharon Donohue from Tenant Information Service(Scotland).

No significant changes were proposed to the strategy

Following on from consultation with tenants and overseen by Tenant Information Service (Scotland) the strategy was reviewed and no changes were made. .

Thanks goes to Sharon and the tenants for their time and input.

The Annual Report consultation took place recently with a number of tenants contacted, via mail or email.

A response rate of 10% was recorded with feedback of great value.

Comments are as follows:-

Layout –

looks good, but maybe think of breaking up large blocks of data with some pictures or artwork.

Satisfactory as it is, all in all very good layout

The layout is informative

Content –

Locally the play areas have been closed due to Covid/maintenance, and now the schools are off parents are asking why? So how about a report on future issues that might have an impact to tenants. i.e. planned Maintenance and possible knock-on effects

More activities in the community

It would be good to see more information on how our refugees are faring

Photos –

More photos

More photos would be good

Adequate – perhaps show more tenants & shop owners (pride in maintaining outside of properties)

Graphics –

More graphics.

Ok as it stands

Adequate

Quality –

I think it has to be of the best quality. It is Fyne Homes shop window, therefore should represent, the message that Fyne Homes wants to put across to not only tenants but to partier agencies

Quality is good as it stands.

Report looks professional. It depends how much costs are compared to newsletterT

This consultation is now closed. Thank you to all tenants that participated and responded.

Several members of the consultation group were contacted to review the policy and other tenants were invited to participate via social media and the website.

Given recent communications with tenants on the new rent structure and what the new rents would be for 2022 - 23 and having only one formal complaint submitted regarding this, it was anticipated that this consultation wouldn’t raise any issues or concerns that haven’t already been addressed.

Comments received were:-

“I have read the paperwork that you sent out and I am very happy with everything that was in it”

“Looks good to me”

This consultation is now closed. Thank you to all tenants that participated and responded.