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Self-Isolation Pre-Payment Meters

Self-Isolation - General advice for those with pre-payment meters

  • · If possible, top up your energy meter more than you usually would. This will help extend your supply until you are next able to visit a top up point.
  • · Many suppliers are contacting customers directly. Check your email/post for details, if in doubt call your suppliers helpline number. 
  • · Keep a list of phone numbers for family and friends who live nearby. These people will be able to help you top up if you are unable to do so yourself during a period of self-isolation.

Social Media - Another way of contacting your supplier is via Twitter. If you tweet a question to your supplier, remember that any response will appear in the ‘tweets & replies’ section of your feed. Announcements by will appear on their own feeds so keep an eye on these too. 

@BritishGasHelp @SP_EnergyPeople @OVOEnergy @BulbUK

@npowerhelp @EONhelp @UtilitaEnergy @edfcustomers

Contact Numbers

EDF 0333 200 5100, livechat available 24 hours via website https://www.edfenergy.com/for-home/help-support/help-centre/our-support-services

Utilita 0345 206 8333, download the app, top up by SMS

Bulb 0300 303 0635 email or livechat via the website https://community.bulb.co.uk/   

Scottish Power 0800 027 0072 download the app or visit the online support centre https://community.scottishpower.co.uk/ 

British Gas 0220 100 0303 livechat via website https://www.britishgas.co.uk/help-and-support/

OVO (was SSE) 0330 102 7517 https://forum.ovoenergy.com/

Npower 0330 100 3000 livechat via website minicom/text phone 0800 413 016 www.npower.com/app-chat/ 

eON 0345 303 3040 livechat and email via website https://www.eonenergy.com/contact.html

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