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Self-Isolation Pre-Payment Meters

Self-Isolation - General advice for those with pre-payment meters

  • · If possible, top up your energy meter more than you usually would. This will help extend your supply until you are next able to visit a top up point.
  • · Many suppliers are contacting customers directly. Check your email/post for details, if in doubt call your suppliers helpline number. 
  • · Keep a list of phone numbers for family and friends who live nearby. These people will be able to help you top up if you are unable to do so yourself during a period of self-isolation.

Social Media - Another way of contacting your supplier is via Twitter. If you tweet a question to your supplier, remember that any response will appear in the ‘tweets & replies’ section of your feed. Announcements by will appear on their own feeds so keep an eye on these too. 

@BritishGasHelp @SP_EnergyPeople @OVOEnergy @BulbUK

@npowerhelp @EONhelp @UtilitaEnergy @edfcustomers

Contact Numbers

EDF 0333 200 5100, livechat available 24 hours via website

Utilita 0345 206 8333, download the app, top up by SMS

Bulb 0300 303 0635 email or livechat via the website   

Scottish Power 0800 027 0072 download the app or visit the online support centre 

British Gas 0220 100 0303 livechat via website

OVO (was SSE) 0330 102 7517

Npower 0330 100 3000 livechat via website minicom/text phone 0800 413 016 

eON 0345 303 3040 livechat and email via website

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