Our tenants have a right to be consulted on key Policies and proposals that may have an impact on them.
Section 8.4 of the Scottish Secure Tenancy agreement (SST) that our tenants sign up to states that we will consult our tenants when we propose to make or change:
- Policies regarding housing management, repairs and maintenance if the proposal is likely to significantly affect tenants
- Proposals for changes in rent and service charges
- Proposals for the sale or transfer of our housing to another landlord
- Performance standards or targets in relation to housing management repairs and maintenance
- Our tenant participation strategy
We will take into account any views that tenants have before making a final decision. Any consultation with tenants will include giving tenants comprehensive information in an accessible format and reasonable time to express views.
Latest Consultation News
3 Yearly Tenant Satisfaction Survey
Fyne Homes are currently consulting on the 3 Yearly Tenant Satisfaction Survey.
The survey is carried out by an independent company and will be sent out in early 2020.
A number of questions have to be asked to report back to the Scottish Housing Regulator but other questions can be set by the association.
These additional questions are being consulted on as it is important that tenants get the opportunity to feedback on issues that concern them.
Tenancy Management Poilcy
A total of 16 tenants were consulted via mail and email regarding the Tenancy Management Policy.
The feedback, which was mostly to clarify abbreveations has been forwarded to committee for consideration.
One main point that was raised was in regards to bin collections. Unfortuantely Fyne Homes has no powers over bin collections and this responsibility lies soley with Argyll & Bute Council. If you have any issues about bin collections or require additional bins, including recycling bins or require information about when your bin is collected please visit https://www.argyll-bute.gov.uk/planning-and-environment/rubbish-and-recycling
Registered Social Landlords and their governing bodies now have to submit an Annual Assurance Statement which confirms whether they are satisfied the landlord is meeting the standards required within the framework.
One area affected is in the reporting of performance to tenants and other service users no later than October each year, which Fyne Homes already achieves.
Responses from those consulted have been passed to committee for review.
If you would like to be consulted on any Fyne Homes Policy changes and wish to be part of the Consultation Register contact Craig Baxter on 0345 6077117 or email@example.com