Complaints Process
Our Complaints Handling Procedure is designed to help us resolve any customer dissatisfaction quickly and as close to the point of service delivery as possible. It is based on a two stage approach.
Stage 1- Frontline Resolution
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Stage 2- Investigation
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You can get a copy of our customer complaint procedure by following this link. Complaint Procedure
A copy of the Complaints Form to print out, fill in, and return can be found by following this link. Complaints Form Alternatively you can complete our online form.