Performance
We aim to be open and transparent with performance information in order to enable our tenants, residents and stakeholders measure our performance against key criteria.
Each quarter we will insert here details as how we have performed against our targets.
The information provided below details our performance information provided to the Scottish Housing Regulator for our last financial year which ends on 31st March.
|
Performance 2020/21 |
Target |
|
% of tenants satisfied with the overall service |
96.26% |
n/a |
|
% of tenants who feel their landlord is good at keeping them informed about their services and decisions |
98.54% |
n/a |
|
% of tenants satisfied with the opportunities given to them to participate in their landlords decision making processes |
97.56% |
n/a |
|
% of stock meeting the Scottish Housing Quality Standard |
95.44% |
n/a |
|
Average length of time taken to complete emergency repairs |
4.14 hrs |
6 hrs |
|
Average length of time taken to complete non-emergency repairs |
8.78 days |
10 days |
|
% of reactive repairs carried out in the last year completed right first time |
81.25% |
n/a |
|
% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service |
87.20% |
n/a |
|
% of properties that require a gas safety record which had a gas safety check and record completed by the anniversary date (11 were outwith due to Covid Restrictions) |
98.80% |
100% |
|
% of tenants satisfied with the quality of their home |
87.80% |
n/a |
|
Number of cases of anti-social behaviour reported in the last year |
193 |
n/a |
|
Number of cases resolved within locally agreed targets in the last year |
179 (92.75%) |
n/a |
|
Number of empty properties let |
126 |
n/a |
|
Average length of time taken to re-let properties in the last year |
71.88 days |
28 days |
|
% of rent lost through properties being empty in the last year |
2.10% |
2% |
|
% of tenants satisfied their rent offers value for money |
92.20% |
n/a |
|
Gross rent arrears as % of rent due |
0.49% |
2% |