Performance

We aim to be open and transparent with performance information in order to enable our tenants, residents and stakeholders measure our performance against key criteria.

Each quarter we will insert here details as how we have performed against our targets.

The information provided below details our performance information provided to the Scottish Housing Regulator for the year 2014/15.  

 

Performance 2016/17

Target

% of tenants satisfied with the overall service

87.08%

n/a

% of tenants who feel their landlord is good at keeping them informed about their services     and decisions

89.31%

n/a

% of tenants satisfied with the opportunities given to them to participate in their landlords       decision making processes

67.33%

n/a

% of stock meeting the Scottish Housing Quality Standard

96.79%

n/a

Average length of time taken to complete emergency repairs

3.23 hrs

6 hrs

Average length of time taken to complete non-emergency repairs

5.93 days

10 days

% of reactive repairs carried out in the last year completed right first time

85.53%

n/a

% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service

84.68%

n/a

% of properties that require a gas safety record which  had a gas safety check and record         completed by the anniversary date

100%

100%

% of tenants satisfied with the quality of their home

78.89%

n/a

Number of cases of anti-social behaviour reported in the last year

99

n/a

Number of cases resolved within locally agreed targets in the last year

98

(as a % = 98.99%)

n/a

Number of empty properties let

206

n/a

Average length of time taken to re-let properties in the last year

46.41 days

28 days

% of rent lost through properties being empty in the last year

1.76%

2%

% of tenants satisfied their rent offers value for money

74.95%

n/a

Gross rent arrears as % of rent due

1.94%

2%

 

Website by Kiswebs. Web & App Design for Housing Associations