Performance

We aim to be open and transparent with performance information in order to enable our tenants, residents and stakeholders measure our performance against key criteria.

Each quarter we will insert here details as how we have performed against our targets.

The information provided below details our performance information provided to the Scottish Housing Regulator for our last financial year which ends on 31st March. 

 

Performance 2020/21

Target

 

% of tenants satisfied with the overall service

96.26%

n/a

% of tenants who feel their landlord is good at keeping them informed about their services and decisions

98.54%

n/a

% of tenants satisfied with the opportunities given to them to participate in their landlords  decision making processes

97.56%

n/a

% of stock meeting the Scottish Housing Quality Standard

95.44%

n/a

Average length of time taken to complete emergency repairs

4.14 hrs

6 hrs

Average length of time taken to complete non-emergency repairs

8.78 days

10 days

% of reactive repairs carried out in the last year completed right first time

81.25%

n/a

% of tenants who have had repairs and maintenance carried out in the last 12 months satisfied with the service

87.20%

n/a

% of properties that require a gas safety record which  had a gas safety check and record completed by the anniversary date

(11 were outwith due to Covid Restrictions)

98.80%

100%

% of tenants satisfied with the quality of their home

87.80%

n/a

Number of cases of anti-social behaviour reported in the last year

193

n/a

Number of cases resolved within locally agreed targets in the last year

179

(92.75%)

n/a

Number of empty properties let

126

n/a

Average length of time taken to re-let properties in the last year

71.88 days

28 days

% of rent lost through properties being empty in the last year

2.10%

2%

% of tenants satisfied their rent offers value for money

92.20%

n/a

Gross rent arrears as % of rent due

0.49%

2%

 

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